Constituency Service & Grievance Redressal Platform
Every complaint in your area, tracked to resolution — with proof.
GrievIQ gives your office one place to receive citizens' complaints, assign them to your team, check the work on the ground with location-verified photos, and show what was resolved and how fast.
For Gram Pradhans, ward councillors, the Mayor's office, MLAs, MPs and government department offices in Uttar Pradesh.
Try it now, no sign-in needed: Representative's console demo · Department dashboard demo. Invented places and complaints; nothing is saved.
Have a complaint? File or track it here — always free for citizens.
Complaints arrive from everywhere. Proof of work is hard to show.
Petitions come on paper, by phone and on WhatsApp — to you, your staff and your personal number. Some get lost. A department says the job is done, but nobody checks on the ground. When a citizen asks "what happened?", there is no record to show.
How it works
- A citizen files a complaint with a photo and location — free, in Hindi or English — and gets a reference number.
- Your office gets an alert, acknowledges the complaint and assigns it to a team member.
- The department replies: scheduled, started, done, not ours, or can't do. Your field worker checks on site and uploads a location-checked photo.
- The citizen confirms and rates the result. If a time limit passes at any level, the complaint moves up automatically.
The levels a complaint moves through:
- Ward or village
- Mayor
- MLA
- MP
What your office gets
For a representative's office
- Every complaint numbered and tracked on one dashboard.
- Your team, not your personal phone: office manager, field worker and assistant roles.
- Push alerts and assignments, so nothing waits unseen.
- Reports and charts you can download and share.
- A record of your work that cannot be altered.
For a government department office
- Only the complaints that are yours, with location and photo.
- Reply in one tap — and say "not ours" when it isn't.
- Location-checked photos show the work was done on the ground.
- Performance figures for your office — not ranked against others during the pilot.
- Clear, written rules for officers, agreed in a signed agreement.
What your citizens get
Free filing in Hindi or English, a reference number, status updates, a published time limit at every level, and a say in whether the job was really done. Their phone number stays hidden.
Where GrievIQ stands today
One public price list for every office
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