Refunds and cancellation
This policy is for representatives' offices and department offices that pay for GrievIQ, and for Community helpers. Citizens never pay to file or follow a complaint.
Loading…
Community helpers' monthly fee
- Refused for a reason that isn't your fault (for example, an unclear photo or a ward GrievIQ can't serve yet): the first month is refunded in full.
- You withdraw your application before the decision: the first month is refunded in full.
- Refused because the documents were forged or altered: no refund.
- Removed for misuse: no refund for the current month. Stopping on your own: part-months are not refunded.
- Refunds go back to the account you paid from, usually within 5–7 working days.
To ask for a refund
Write to [email protected] with the bill number (such as GIQ-PAY-000001) and the payment reference.
See also the Service delivery policy, the Terms of use and the plans and prices for offices.