Help & contact

Answers to common questions, and how to reach us.

Common questions

How do I file a complaint?

Go to “File a complaint”, choose your area and the type of problem, describe it and add your mobile number. Photos and email are optional.

How do I track my complaint?

Use “Track complaint” with your tracking number, or with your email if you gave one, to see every complaint you have filed.

Who handles my complaint?

Your ward representative first. If it isn't dealt with in time, it moves up to your MLA and then your MP.

Is GrievIQ a government service?

No. GrievIQ is an independent platform run by IOTC. It sends your complaint to your elected representatives' public contact details.

Is this for emergencies?

No. In an emergency, call 112.

Contact us

• General help: [email protected]
• Questions or complaints about how we handle your personal data: our Grievance Officer at [email protected]. We acknowledge within 7 days and resolve within 30 days.
• Report a security problem: [email protected]
• Suggestions about the website: the Feedback page.

We aim to reply to every message within 7 days.